Arrow Freight Management, Inc. Case Study
March 3, 2025
Arrow Freight Management, Inc. Case Study
Located in El Paso, Texas, Arrow Freight Management, Inc., is a transportation and supply chain management company that was founded in 1996 by Alfred “Fred” Urban. For more than 24 years, this family-owned-and-operated business has thrived on core values like communication, continuous improvement and cost-effective solutions.
“The most critical component of any company, family, you name it, is communications,” shared Fred. So it makes sense that when the company’s current benefits broker was lacking in this key area of service—along with not doing their due diligence to source more cost-effective benefits for Arrow Freight and its employees—the company was open to a change in vendors.
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An opportunity for continuous improvement
When Raquel Urban, who is Arrow Freight’s Chief Kaizen Officer and Fred’s daughter, met with representatives from Daybright Financial to discuss a possible change in benefits brokers, the difference was immediately clear.
“There was a discussion, there was researching, there were multiple evaluations and to be able to have that choice, and it was amazing,” shares Raquel.
Click below to hear more about Fred and Raquel’s experience with Daybright.
SOLUTIONS
Current Benefit Lineup
Service
- In-person enrollment
- Virtual enrollment for drivers
- Benefits website
Employee Benefits
- Medical Insurance
- Dental & Vision Insurance
- Long-Term Disability
- Short-Term Disability
- Life Insurance
Compliance
- COBRA
- ACA